FAQ
1. Is Watch Club an authorised Seiko, Citizen and Casio retailer?
Yes. Watch Club Pte Ltd is an authorised retailer of Seiko, Citizen and Casio in Singapore, and of every other brand we carry. Seiko lists us as a Seiko Premium Retailer on seikowatches.com, and Citizen Singapore lists us on its retailer list.
2. Are your watches brand new and genuine?
Yes. Every watch we sell is brand new, genuine and comes with warranty. Each product page shows the warranty for that watch. We do not sell pre-owned watches.
3. What warranty comes with a Seiko watch from Watch Club?
Every Seiko we sell comes with warranty. The product page shows the warranty for each watch, for example “Three-Year Official” on Seiko models.
4. What warranty comes with a Citizen watch?
Every Citizen we sell comes with warranty. The product page shows the warranty for each watch, for example “Three-Year Official” on Citizen models.
5. What warranty comes with a Casio, G-Shock or Baby-G watch?
Every Casio we sell, including G-Shock, Baby-G and Edifice, comes with warranty. The product page shows the warranty for each watch, for example “One-Year Official” on Casio models.
6. How do I make a warranty claim?
Bring the watch and its warranty card to our store at Singapore Post Centre, or WhatsApp us on +65 9231 0658 first. We will check the watch and arrange the warranty repair for you.
7. Where is your store and when are you open?
Watch Club Pte Ltd is located at 10 Eunos Road 8, #B1-111 Singapore Post Centre, Singapore 408600, next to Paya Lebar MRT. We are open every day from 11am to 9pm.
8. Can I see a watch in person before buying?
Yes. Most models shown online can be viewed at our store. To check that a specific model is in stock before you visit, call +65 6747 7885 or WhatsApp +65 9231 0658.
9. How fast is delivery?
Online orders placed before 3pm are shipped out the same day. Standard delivery takes 2–3 working days and is free on every order. Need it today? See same-day delivery below.
10. Do you offer same-day delivery?
Yes. Orders placed before 3pm can be delivered the same day. Same-day delivery is free on orders of S$500 or more, and S$20 for orders below S$500. It covers all of Singapore except restricted areas without public access.
11. Do preorder [P] products get free delivery?
Yes. Products marked [P] are ordered in for you. Once your product arrives, in about 3 working days (about 7 working days for Titoni), we deliver it to you free by same-day delivery.
12. How are clocks delivered?
In-stock wall clocks are delivered by same-day delivery only, as they are too large for standard delivery. Order before 3pm for delivery the same day: free on orders of S$500 or more, and S$20 below that.
13. Can I collect my order from your store?
Yes. Choose store pickup at checkout and your order will be ready to collect from our store at Singapore Post Centre in 2 hours. We are open every day from 11am to 9pm.
14. Do you replace batteries, adjust straps and repair watches?
Yes. Our store offers battery replacement, strap and bracelet adjustment and watch repairs.